Privacy Policy
Effective Date: January 2024
Last Updated: May 7, 2025
At Top Speed 5G, your privacy is important to us. Please read this Privacy Policy carefully to understand how we collect, use, and share your information.
By interacting with our 5G Internet Services (including submitting your information on our website), you agree to this Privacy Policy and our Terms & Conditions, and you consent to the use of your information as described below. We aim to provide affordable and fast T-Mobile 5G Internet service through an efficient and secure user experience.
What This Policy Covers
This Privacy Policy explains why and how we collect, use, and share your information when you use our services. It does not cover the practices of T-Mobile, or any third-party websites or companies not under our control.
Information We Collect
We collect information in three primary ways:
You provide it to us
We collect it automatically
We receive it from third parties
1. Information You Provide
When you fill out web forms or otherwise provide information through our site (e.g., to request service availability, quotes, or installation support), we collect the following:
Personal Information: Name, phone number, email address, service address.
Service Details: Your current internet provider, household type, internet usage patterns, or interest in certain service bundles.
We may retain this information even if you do not submit the form.
2. Information Automatically Collected
We use automated tools to collect usage data from our website to improve user experience and service delivery. This may include:
Device Information: OS, browser type, device ID, etc.
Log Data: Pages viewed, buttons clicked, access time, IP address.
Cookies and Similar Technologies: To personalize content and measure the effectiveness of ads.
Location Information: IP-based estimates or, with permission, GPS or Wi-Fi location data.
We may also work with ad networks to deliver interest-based advertising across websites. You can opt out of such practices by visiting:
You may also disable cookies in your browser settings, but this could affect some website features.
3. Information from Third Parties
We may receive verification or enrichment data from:
Public data sources
Advertising networks
Data verification tools
We use this to verify the information you provided, improve service recommendations, or better target offers.
How We Use Your Information
We use your information to:
Connect you with the right T-Mobile 5G Internet offers
Help our support team follow up on your request
Personalize the services and marketing you receive
Prevent fraud, abuse, or unauthorized activity
Comply with legal or regulatory requirements
You may receive calls, emails, or SMS from us or our partners (including T-Mobile) if you consent to being contacted.
Who We Share Your Information With
We may share your information with:
A. T-Mobile and Installation Partners
To fulfill your service request, we share your contact and service-related information with T-Mobile and approved local installation technicians.
B. Marketing and Service Vendors
We may use third-party providers to help with website hosting, analytics, communication, and marketing efforts.
C. With Your Permission
We may share or sell your information to other marketing partners only with your explicit consent. These may include providers of other telecom services, home technology products, or relevant offers.
D. Legal or Business Changes
In the case of a merger, acquisition, sale of assets, or legal obligation, your data may be transferred or disclosed accordingly.
How We Protect Your Data
We implement industry-standard security measures including:
HTTPS encryption
Access controls
Firewalls and monitoring tools
While we strive for secure data practices, no system is 100% immune to breaches. If you suspect a security issue with your data, please contact us immediately.
Your Choices & Rights
Opting Out of Communication
You can opt out of marketing emails or texts at any time by:
Replying “STOP” to SMS
Unsubscribing from email messages
Emailing us at:
support@topspeed5g.com
Do Not Track
Some browsers offer a “Do Not Track” feature. Our site may not respond to all such signals, but you can manage tracking preferences via the links above (DAA/NAI).
Changes to This Policy
This Privacy Policy may be updated occasionally. The “Last Updated” date at the top reflects the current version. Any changes become effective once posted.
Contact Us
Have questions or concerns about our privacy practices? Contact us:
Top Speed 5G
Authorized T-Mobile Internet Dealer
Email: support@topspeed5g.com
Phone: (888) 667-1823
Website: http://topspeed5g.com